Guest Post: The Final Installment

Today is the third and final installment from our good friend Bobette on what it takes to be a guild leader from a members prospective. A reminder about our Fun Run for tomorrow night. Remember to get your Death Knight past the starting area before the raid time. Everyone is invited so ask your friends/guildies/roommates and join us for some fun. Brigwyn over at the Hunting Lodge has graciously offered their vent services for this event too! I look forward to seeing you there!

Extra-curricular activities. While the obvious events that your guild might want to participate in are raids, don't think that they are the only events that your guild members will want to participate in! You can help guild members feel more at home by having events outside the raid rooms. Host a steam-tonk tournament, play a game of find-a-guildy, Old World Raid Night, join Kree's Fun Run, RP events or a good old fashioned guild party. All of these events (and more!) foster friendships and guild cohesion and gives a nice change of pace for your guild members.

Comm check. Utilize communication tools, such as a guild website or a Ventrillo server for ease of communication. Just as a Ventrillo server will make your raiding communications easier, a website will help organize guild information and communications, showcase kills and achievements and document useful skills of guild members. If you can't quite get used to the new in-game calendar, you could try out Group Calendar as well, for scheduling guild events. Make sure everyone knows all the appropriate information, so they know when to show up to events.

Recruit. Recruiting can be a difficult task. Sifting through potential recruits can be hard work - but sometimes you are left searching high and low for recruits and can find no one. Be sure that your guild has the numbers for what you want to run, with some cushion just to be safe. If you find that your numbers are dropping a little, recruit. If you're having a hard time getting runs to go at all, it's past recruiting time. You don't want your guild runs to dry up and hardly be a trickle while you're hoping for recruits to show up. Recruit early, recruit often.

Officer on deck. Having officers appointed in your guild will help alleviate the pressures and duties that you have as a guild leader. Instead of trying to be a one-man-band you can be a 5-piece ensemble or even the equivalent of an orchestra, if your guild is big enough and requires that many officers. Appoint people who you know you can trust with the jobs they need to do, such as class leads, raid leaders, recruiting officer, guild bank/dkp manager, guild events officer, website manager. The list can go on to fit your guild's needs. They will assist you when you are online and they will help keep the guild ship shape when you're offline. These are your right hand men (and women).

Even though the items discussed in these posts are numerous and might seem daunting, they will become second nature to you if you're not doing them already - many are common sense, after all. Your experience as a guild leader might even bring up points that haven't been addressed here.

So, do you have what it takes?

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Guest Post: Be the Boss

Today is installment number two from our good friend Bobette on what it takes to be a guild leader from a members prospective. Before we delve into todays post a friendly reminder (yes I am going to continue to bug you until Friday) about our Fun Run. Everyone is invited so invite friends and join us for some fun. Brigwyn over at the Hunting Lodge has graciously offered their vent services for this event too!


Be the boss. You are the leader, after all. This directly relates to being active in your guild. No matter the size, a guild will need someone to get the ball rolling - that's you. And by you, I mean you doing it, not throwing the task to someone under you and basking in your shiny guild leader title glory. Scheduling runs, sorting the bank, keeping tabs on how the players are feeling/doing, all that sort of thing. However, for all that to work you need rules. I know, I know - everyone hates rules, but they really are there for a reason. It's better to lay down some ground rules to have a guideline than just saying, "The rules are - there are no rules!" and then having the guild explode. Usually they're basic things like be nice to others and don't steal loot, but they still need to be said. It'll be a help in the long run, trust me. And if the time comes when those rules are broken, stand behind your rules and enforce them.

Play fair. Another part of being a leader is being the mediator. Spats between guild members do come up and you will often be called upon to be the referee. Whether the warrior slighted the hunter's DPS or two priests are arguing over an offhand, you need to be there and you need to be unbiased. See both sides of the issue and do what is fair. Not the easy thing, not the spiteful thing - the reasonable thing. If it's an issue that a player has with the guild, be understanding of their position and needs. Sometimes if you offer to meet them in the middle it will clear things right up. But above all, do NOT be stubborn or immature. Your guild members will appreciate you being fair and just, even if you have to be a hardass sometimes. This also applies to rule enforcement.

Encourage reading. There are several sites to help with learning encounters and strategies, such as Bosskillers and Wowwiki. As the leader, you definitely need to be read up on whichever raid your guild is running, but you should also encourage your members to take a few minutes and watch a video of the encounter or read the strategy so they have some idea of what to expect. It's no fun to stand looking at a raid boss for 10 minutes as you try to explain the fight so that everyone understands it. There is nothing as embarrassing as a raid leader fumbling to read a strat as everyone buffs, hoping that he's got everything right. Proper Prior Planning. Learn it. Love it. Remember: educated guild members make a stong, confident, successful guild.

Have some class. While you have a main of a certain class and perhaps an alt of another and know how those classes work, you need to know a bit about all classes and specs to have things go smoothly and get the full value of your players. Each spec has something different to bring to a raid and also to their group members. You also need to know this to distribute the loot that bosses drop.

Don't get in over your head. Do you remember being a little kid at the swimming pool, and tip toeing towards the deep end, and all of a sudden you're under water and can't breathe? Know your limitations. By all means, aim high - just don't melt your wings. Know the abilities of your guild as a whole and don't lead them into something they're not ready for. Also, don't overestimate individual members. Maybe your tank buddy doesn't quite have the stats to be main tanking yet, maybe the mage doesn't have the DPS to help the group, maybe the priest isn't settled into his new spec yet. Challenge your members, don't set them up for failure.

Know when to quit. Perhaps the most sober of the advice here. Sometimes you just have to quit banging your head against the wall. If it really comes to this, you'll be grateful, your guild will be grateful. Live, learn, try it again later.

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Guest Post: Do You Have What it Takes to be A Guild Leader?

Recently a Twitter friend of mine came to me and asked if they could anonymously guest write a post for me. I thought that it would be a great idea as this is a person who is not a GM nor an officer in their guild and can provide some insight to those of us who have a long background in guild leadership. It is always refreshing to see what the general member has to say. Over the next few days we will hear from this anonymous person (let's call her Bobette) about what it takes to be a guild leader, from a member's standpoint. I have decided to not add my commentary to these entries. Oh and before I go, remember we're running the Fun Run this Friday! Make sure to make your DK and get those quests done! See you there!


Do you have what it takes to be a guild leader?

Think about that for a minute. Many of the people who read this would probably say yes. In fact, lots of people DO say yes every day. They're the ones soliciting your signatures in all major cities and starting areas or splitting off from other guilds with their friends. Any person can start a guild and be the leader. But not everyone is able to lead.

Be a people person. The very essence of a guild is its members and if you can't get along with them, then the guild probably is going to take a downward turn, and quick. You need to be friendly to your members, promote cooperation and inspire your members to do better. If you're crabby and hate it when people send you tells asking a question about a quest, seeing if they can get something out of the guild bank, whether you're available to help them start an instance run or just talk about their problems, you're probably not ready to be a guild leader. I cannot stress this enough - if you have charisma, you can go a long way, even if you have to work on the other parts of this post.

Sincerely yours. Be earnest about your relationships with your members and officers, about the guild and it's direction. Successful guilds have leaders that are leaders full time, not just when they feel like it. If you're enthusiastic about your guild, your members pick up on that and take pride in the guild as well. Enthusiasm is infectious, and that kind of infection is good.

Be active within your guild. Anyone can log on and do things for their character as they please, but when you have a guild, there is always something to do with or for it. Run instances with your members, help that lowbie with that hard quest, farm some mats for the bank, chat in guild chat or Vent. You don't have to do them all every single day, but be present within your guild. Include everyone - even the shy quiet mage over in the corner. You chose to start a guild - be active in it.

Patience is a virtue. Dealing with people is tough sometimes. Players can make huge demands of their guild leaders. Even if every member only asks for one little thing, multiply that by every member in your guild. It adds up awfully quick. Try to keep a level head when things get to be more than your patience threshold can handle: count to 10 or even step away from the game for a bit if necessary. Patience can also be in short supply when your guild is learning a raid - sometimes it takes a few tries to get a strategy down.

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Chiefs vs. Indians

In reading my last post, you may think that we should have just promoted all of our "short list" candidates, but even with just promoting two it brought the ratio up to one officer per eight members. So where is the cutoff where you have too many chiefs? It really depends on your guild but for my tastes I like it to be around one officer per 10-15 members. It also really depends on the type of officers. For a larger guild you may have a much bigger ratio because at a certain point officers just have nothing to do. And you may have a much smaller ratio if your officers aren't people who are on frequently.

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How we Made Our Leadership Team Have No Vacancy

I mentioned during my series on officer promotions that I would explain what we did for our curent officer search. I am proud to anounce that No Vacancy has two new officers after a few weeks of going through the process.

When we first started the process we were unsure how we would go about it but we finally decided that we would start off by having the guild nominate people for the position. We wanted to get the whole process done before Lich King release day so we rushed it. Unfortunately Blizzard decided to have some eternally long patch day so that nixed our speedy plans.

After a few days of nominations the current officers got together and narrowed down the choices. I know many members of the guild read this blog so I feel it inappropriate to go into detail about this part of the process but the majority of it was decided on based on general availability and whether or not the candidate would be a "good fit" with the current leadership.

We came up with a short list of 3 members which we presented to the guild to vote on. We formed up a raid and had everyone vote via ready check with the highest vote getter winning the position.

During the officer discussion we couldn't decide if we wanted one or two officers but we knew that we wanted representation form physical DPS classes as our only current representation was through alts and off-specs. The guilds choice during the ready check vote was a caster which meant that we were going to have a second officer promoted. The only problem was that the two DPS warriors that were up for nomination tied. However, I had not voted so I had to break the tie.

Let me say, it was an extremely hard choice. Both candidates were just as qualified as the other. What it came down to for me was one had an authenticator and one did not. I know it seems like the wrong way to make a decision but with everthing else equal it was the only difference.

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An Enigma of Leadership

While we're talking about officers I would like to discuss an enigma in the process.

One of my officers once told me that being and officer was hard. Not because of the responsibilities, but because of the reactions of the fellow guild-mates. They commented that once they became an officer the friends they once had in the guild became distant. This came from one of the most open officers I've had so it wasn't that they were ignoring their friends while performing their officer duties.

This isn't the first time I've seen this either. More often that not when someone becomes and officer their in-game guilded friends start distancing themselves from them.

In a lot of cases this can be a problem. For instance, when that person that served as an unofficial sounding board becomes an officer for that very reason. After they are promoted suddenly they aren't the person that everyone goes to for advice anymore.

I guess this isn't really an enigma solely in-game as I've heard about it in situations outside the game, but it is something I never really understood. Regardless, this is definitely something you may want to consider when reviewing officer applications, or for yourself if you are a candidate for an officer position. There have been a few times in which I have voted against a perfectly capable candidate because of this. Sometimes a person is more valuable as a member than as an officer.

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WoW Officers: So Now You've Got the Job...

The applications were received, reviewed, and then voted on and the Gm contacts you to let you know that you have been selected as a new officer. While you should have already been contemplating this to happen maybe you felt like you were the least likely candidate(you applied with the intentions of losing? tsk tsk). Or maybe it was done all behind closed doors and you didn't even know you were one of the candidates in the first place. Before you jump into it though, sit back and make sure this is what you want.

Remember those last few posts I did this week? It all applies to you now. Being a leader means a lot of responsibility, whether in-game or out. Are you ready for it? What exactly is the responsibilities you've been asked to fulfill? How loyal are you to the guild and the GM? What would it take for you to quit? Can you stick with it through thick and thin? If a better guild offers you a spot would you jump ship?

Also take into account your outside influences. If your wife is pregnant, chances are you aren't going to be very available fairly soon.

Be honest with the guild. You may want the responsibility of being an officer but if you can't do it well because of anything then do not take the job. The guild is relying on you to lead them well, don;t be selfish if you can't do it up to par.

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WoW Officers: What not to do

"Kree you talked about responsibilities yesterday, but I don't know what an officer is NOT supposed to do!"

No problem, I got you covered.

The biggest problem that I've seen with a newly promoted officer is when they think they are going to change the world. Remember, as a new officer, you were promoted to fill a gap. That could mean you were promoted for a specific job or maybe just as a general officer to help represent the guild members. But you were not promoted to become the next leader(well maybe you were but in most cases you aren't).

Remember that the leadership that is currently in place has existed, more than likely, as a continuous leadership for probably some time. While they should welcome you in they have a general way of doings things that they formed together over the time of leading. You want to be part of that process, not the one going against it. Sure, you may have ideas of change, but you need to approach them in a way that the rest of the leadership will accept it, otherwise you will be sorely disappointed.

The other largest problem that I've seen is the rock star syndrome. And officer gets promoted and within no time they are acting like they are king of the guild. They get this attitude that being a leader of the guild means they are better than everyone else in the guild. They quickly become the most disliked person in the guild. I have seen too many guilds bomb because of a person like this(most often it's a wife, GF, husband, etc of the GM and shouldn't be an officer anyways). Don't be this person, it's the quickest way to get everyone to hate you and get a fast demotion.

Personally I think that these are the two primary problems I have seen with a person being promoted to an officer. What else should you not do? Just be who you were before you made the officer rank. You were promoted based on who you were, not who you might try to be. What the current leadership wnats from you is what type of person you were before, not some special type of person you are pretending to be.

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WoW Officers: From Traits to Responsibilities

I figured that since yesterday's post was well received and I have more to say on the topic I should stick with the officer topic. Besides having topic weeks keeps me on schedule so you don't miss half a week of updates cause I get writers block.

Officers.. are cool.. Ok that's all I can think of.. See you on Friday!



Ok, ok, fine.. (I'm talking to myself now aren't I.. sigh). Well yesterday I talked about traits, how about a list of a few things that is required of the officers.

A lot of that is in how you set up your leadership, at least insofar as specific jobs that officers need to do. Some guilds have systems where officers are in charge of specific groups of people(IE - class officers), but those guilds tend to be larger.

No Vacancy operates with at least one representation from each of the class types(tank, healer, caster dps, physical dps). When we need to do something specific based on the class types then we split amongst ourselves and handle that.

Aside from that you may have specific titled officers such as raid leader, loot master, recruiter, etc.. I won't bore you with the details of the obvious requirements for those positions.

What I will bore you with though is the requirements that all officers must fulfill, regardless of any specific position they fill. Some of these are part of the traits you were looking at when you were trying to fill the position but others come with the territory. I'll quickly start with those that go with the traits.

1)Being Online - Now that you are an officer you can't just up and stop coming online. You need to stay apprised of the guild happenings and that means being around. Sure a vacation here and there but if you plan on being an officer you've volunteered your time to the guild now.

2)Likability - You must be as you were before. Just because you got a promotion doesn't mean it comes with a big head. You are looked up to and if you start becoming too good for everyone else then you lose your ability to lead(and probably will quickly be asked to step down).

3)Game Knowledge - If you weren't keeping up with the info before, now you have more of a responsibility. Now you need to know more than just your class and how to play it. Depending on the structure of the guild you may need to know every other class in a basic way. A lot of members will jut ask advice to you about a class you may not play. Knowing how to get to that info for them is key. And being able to back up any other officer who may be in charge of something specific but had to take a few days off helps make you the asset that the guild hoped you would be.

4)Generosity - Yeah, all that time you spent farming.. cut it in half and you may be able to keep some of that. Now your time belongs to the guild(for the most part). You are constantly going to be in whispers about class stuff or (the inevitable but unwanted) drama issues or going on raids or helping so and so do such and such. Being an officer means most of your free time you had online has suddenly shrunk. Again, this is guild based as some guilds may be so laid back that not much is required of you the majority of time that you are on.

Well maybe they didn't all necessarily fit in those specific topics neatly but hey at least you got the gist of it. What about the rest?

1)Recruiting - Unless your guild has specific people who recruit and they don't want anyone else doing it as an officer you are going to have to recruit to the best of your abilities. In some cases it is more of a pre-recruiting process, just being an extra set of eyes looking out for people who might be a good fight for your guild and then forwarding them to your recruiter's to take the last step.

2)Discipline - In many cases not everyone is going to be the officer who gboots someone(usually that's better reserved for a group decision or GM decision unless it's a blatant issue[major disruption that wont stop in guild chat, etc.]). However, you still need to make sure the peace is kept. The guild may have come up with rules on whatever and it's your responsibility to help enforce them.

3)Being the Liaison between the GM and the members - Normally the GM has a lot on their plate, as they are responsible for everything. Making sure the GM and your members are on the same page with things is part of your job. Your GM may be the most available person in the world but there is always someone who can not speak with the GM because their schedules conflict or they don't like them or feel that they wont listen. You are the person they go to and it is your responsibility to convey that to the GM and vice versa.

4)Ideas - A guild is a very molded structure and change can happen often based on many events(like, say, a major expansion?). As an officer one of your responsibilities is to come up with possible ideas of how to approach the changing situations and convey them to the rest of the leadership.

There are of course many other responsibilities as an officer but I think these are the big ones. All other ones are either a derivative of this or are situational.

Of course, these are all my personal thoughts on the responsibilities. I recognize that guilds use a wide range of methods to leading their guilds and some of the things I say here only work for my guild and not your own. As GM you need to decide on that one, I'm just hoping to give you a different perspective.

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WoW Officers: Traits

So I talked a little yesterday about some basic processes in promoting officers. But what about qualifications? Even when having a free for all democratic style vote you want to let people know that there needs to be some qualifications in the officers that you choose. You aren't going to want someone who is on once a month to ninja the guild bank to be an officer(well you might) just because they were the popular vote, but what type of person do you really want?

I know that many guilds have many different idea's(and I would still like to hear them) about different qualifications, but here are the ones that I think are important(not necessarily in order of importance).

1)Being online - You want someone who is on at least a few times a week for a few hours at a time. Someone who is on rarely really isn't going to help you lead anything because they'll be uninformed of what's going on and really can't provide much insight to the general working of your guild. That doesn't mean the person who is on 24/7 is the best candidate either.

2)Likability - You don't have to have an officer that is loved by everyone because frankly, it's nigh impossible. In a large group someone is always going to dislike someone else for whatever reason. But, you want to have someone who isn't hated by the majority. Promoting someone shouldn't cause your guild to be like "uggh, he got it over so and so, all he does is talk rude to people" or whatever it may be.

3)Game Knowledge - You want officers that know a decent amount of the game. Someone who does zero research, has no clue who Thrall is, and generally needs to be told what to do when it comes to coming prepared is probably not going to be your best asset. You want people who are able to answer others questions. Officers are looked up to as knowing everything about everything and while that is of course not true they need to know how to find those things for themselves or forward it to another person who does.

4)Self Reliance - Depending how many officers you have there is probably not going to be multiple officers on all at one time, which means each officer needs to be able to operate independently in representing the leadership. This is really about that whole officer are looked up to as knowing everything thing.

5)Maturity - This doesn't mean they need to be adults, but your officers need to be mature enough to handle the issues that they will face. They need to know when to play and when to be serious. An officer who is always joking around 100% of the time will not be taken seriously and will either be disregarded by your guild or be taken advantage of, both which could be very detrimental to the guild. Conversely, an officer who is too serious all the time will either become disliked or simply ignored by your guild.

6)Generosity(this one I took from Scott Andrews at WoW Insider) - "Those who hoard their tangible resources are rarely willing to part with their intangible ones. Guild need officers that don't mind spending an hour to resolve a dispute or tutor someone on how to perform better at their class." Don't, however, get too overboard with this. Someone who never wants anything for themselves is often too weak to be a leader as well. There is a fine line between helping people out and doing it for them. As you can imagine, this is another trait which can quickly be abused if the officer can't control it. Sometimes the art of telling people places they could go and making them do the work themselves is much more helpful to your guild than telling the person how to heal.

7)Ability to handle situations - A key part of being an officer requires them to deal with situations that normally aren't going so well. Sometimes you can defer the situation to another officer who might better handle it but more often than not it boils over fast and needs to be dealt with equally as fast. Being able to resolve the situation's that come up without causing irreparable damage is a key trait.

The list could go on and on, but these I think are some of the most important traits. But don't let these traits bog you down. Not every officer needs to be amazing at all these traits and you may even have officers who only do one thing and one thing only because you knew they just aren't that good at the other requirements. Someone could be an amazing recruiter but not be able to lead a raid or diffuse situations but that person is still an asset because they are good at what they do.

But keep in mind, the bad traits can also make your guild look bad. If that great recruiter tries to solve situations knowing they just aren't good at it you may end up with a whole guild war because of something they said incorrectly.

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WoW Officers: Promotions

The art of picking officers can be a tough one(even Chuck Norris needs to it seems). No Vacancy is currently in the hunt for a new officer(or two) in preperation of the expansion and intent of our guild to get much larger as we recruit like madmen to raid at 80. But how do you go about picking these people that will be your right hand men(or women) in the fun that is leading a guild?

There are a bunch of different ways of going about this, ranging from the simple to the complicated. The more complicated it gets the longer it takes.

The simplest of all styles of choosing is to have your guild do it. Hold a large vote and whomever gains the popular vote wins! The only problem with this is that it becomes a pageant and people who may be a bad leader end up getting to be an officer because they have more friends in the guild.

The next process is to complicate it a little bit by assigning certain qualifications for a person to be voted upon(Ie- they must be on the raid team, or must have been in the guild 6 months, etc..). This cuts down the possible candidates a little bit but still can leave out newer people who are, in the end, your best possible candidates.

You can keep complicating that until you get to the point where it becomes your own decision based on a wide range of requirements and too much input from too many people both in-game and out.

The best way of doing it(in my opinion of course) is to find a happy medium of qualifying a candidate and making it so that your guild mates are happy with the person chosen.

No Vacancy has had different ways of chosing officers in the past, and we haven't chosen a specific one this time around yet. Mainly because each time we need a new officer we are at a different place in our progression as a guild, which means a different set of criteria is needed each time. A free for all democratic system may work at the beginnign when you just need people to start but when you need a raid leader you need to choose based on specific qualifications.

What process does your guild use? We're still trying to decide which form to use for this set of promotions and I would love to hear input about possible ideas. I'll post the criteria we decided upon in a post once we've decided upon it as well.

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